Visitor Services Coordinator
Job Description: Services Coordinator
About the Museum
Founded in 1953, Hunterdon Art Museum (HAM), a center for contemporary art, craft, and design, recently celebrated its 70th anniversary. The Museum presents exhibitions of new and innovative art and has an active education department that offers adult and children’s classes, summer art camps, and community programs. It is located in a nineteenth-century mill on the banks of the South Branch of the Raritan River, in Clinton, New Jersey
About the Position
HAM is seeking a customer-focused Visitor Services Coordinator to enhance the visitor experience. This role is pivotal in ensuring exceptional service to museum guests while supporting the day-to-day operations of the front desk and related areas. The ideal candidate is a proactive, friendly professional who can engage with diverse audiences, manage a small team of part-time staff and volunteers, and represent the museum’s mission with enthusiasm.
Visitor Engagement:
-Greet all museum visitors warmly and provide a welcoming first impression.
-Be knowledgeable about the museum’s activities; answer visitor inquiries related to exhibitions, classes, programs, membership, and other museum services.
-Answer phone inquiries and direct calls to appropriate staff.
-Manage admissions and lobby gift shop sales.
-Contribute to brainstorming and implementing strategies for enhancing the overall visitor experience.Membership and
Development Support:
Manage membership enrollments and renewals.
Print thank you letters and keep track of their status.
Operational Oversight:
Supervise part-time visitor services staff or volunteers, providing training and scheduling.
Ensure the smooth functioning of the front desk, including maintaining an organized and professional space.
Ensure first-floor public spaces are tidy.
Oversee gathering and storage of admissions data.
Manage lobby shop, including scheduling pickups and drop-offs, recording inventory, completing paperwork, and creating displays.
Check exhibition galleries upon arrival and at closing, turn on/off technology within exhibitions.
Schedule building services
Volunteer Support:
Review volunteer applications and interview applicants.
Schedule and train volunteers
Process mailings:
Oversee volunteer mailing crew, manage paperwork, and deliver to the post office.
Other tasks as needed.
Qualifications:
-Strong interpersonal and communication skills with a passion for engaging with people of all ages and backgrounds.
-Bachelor’s degree or equivalent experience.
-2+ years of experience in customer service, hospitality or a museum/arts organization or the equivalent. Previous supervisory experience is a plus.
-Proficiency in using basic office programs (Word, Excel, etc.). Knowledge of a donor database is a plus.
-Organizational skills and the ability to multitask in a fast-paced, visitor-centered environment.
-Familiarity with contemporary art is a plus.
-Availability for occasional special events.
Salary: $31,225 annually
The Hunterdon Art Museum provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
To Apply: Submit a cover letter and resume to [email protected] with the subject line “Visitor Services Coordinator.” Applications will be reviewed on a rolling basis until the position is filled.